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  • Do’s and Don’ts of Dealing With Door-to-Door Salespeople

There’s an unspoken rule of conduct for how we deal with people in casual and business contexts. And all of that seems to fly out the window when we deal with salespeople at the door. There’s some useful guidelines to follow when you’re dealing with someone knocking on your door. These tips aren’t just common courtesy, they also can help you navigate the precipice between legitimate salespeople and scammers

Do: Be Polite When You Can
Don’t: Escalate a Bad Situation

sales-meeting

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We all have times in our lives when a door-to-door salesperson is unwelcome, and having them approach you for something you feel you don’t need feels invasive. But its important to consider a few key facts about a door-to-door salesperson. In nearly all cases, a door-to-door salesperson does not want you to feel threatened or put off by his or her presence.

Unneeded aggressiveness of hostility in the face of a door-to-door salesperson can make an already awkward situation into a very negative one – for both parties. A salesperson treated poorly is something of a self-fulfilling prophecy – the less you treat them like a human being, the less they’ll be willing to treat other customers humanely.

Conversely, while scammers do show up at the door from time to time, it’s important that, if they rub you the wrong way, that you do not escalate the situation. While it might be rude to brush off a door-to-door salesperson – antagonizing a scam artist may jeopardize your personal safety.

Do: Get it in Writing
Don’t: Accept Verbal Promises

Door-to-door salespeople can be very charming and persuasive in how they talk to you. To close a sale, some door-to-door salespeople can and will make extravagant promises to sweeten a deal. It’s important to remember that some things said at the door won’t necessarily reflect what’s actually being offered to you.

As a rule, everything that’s outlined in the door-to-door salesperson’s literature and their contract is the real and final deal. Assume, implicitly, that any extra discounts, bonuses, or deals the salesperson makes with you will not be enforced if you choose to make a deal. If a salesperson offers you something, ask to see it in writing. If they can’t provide the proof, it’s either said in desperation to get a sale, or to rope you into a worse deal than you’ve been led to believe.

Do: Take your time to review an offer.
Don’t: Be afraid to Say No.

At the end of the day, a door-to-door salesperson is there for the benefit of offers you, and only you, the right deal. Whether or not you perceive the deal to be beneficial or not, you should always take the time to review any offers and think over the offer. Salespeople may seem aggressive for a sale on the spot, but certainly none would say no to one made a week down the road.

And if the deal isn’t worth your time, you’re not doing anyone any favors by saying “Yes”. An unhappy customer is bad for every business, and you should never feel embarrassed or pressured to refuse an offer at the door. At the end of the day, door-to-door salespeople are ostensibly there for the benefit of the consumer. If the offer doesn’t benefit you – that’s just business as usual.

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