Blog Categories
  • Hearing Consumer Complaints

  • “I’ve Been Threatened by a Phone Scammer”

    really angry phone rage

    “I’m very scared and concerned after I got a call this weekend from a man claiming to represent Microsoft computers. The man had a thick indian accent and he asked me to log onto my computer, go to site {URL REMOVED} and download a program. I knew right away that he was a con artist and I told him…

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  • “Are Energy Marketers Trying to Scare Me With Rate Increases?”

    Courtesy of ImpactEnergy.ca

    “I’ve had it up to here with energy contracts coming to my door!! This is absolutely appalling behavior that I want the Ontario government to ban forever. I had a young guy approach me at the door and tell me that now that the Liberals have a majority in the government, they plan to raise electricity and gas 40%…

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  • I Bought a Home, And Got An Energy Contract I Don’t Want!

    Image Courtesy of FreeDigitalPhotos.net

    “I bought a home last November and the seller didn’t inform me that he had an energy contract taken out with {COMPANY REMOVED}, now I’m getting much much higher than I’m used to paying. I contacted the company, and they said that it has to be settled with the old owner. I’d like to get out of…

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  • My Hydro Bill Keeps Going Up And I Have Nowhere to Turn

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    “Im fighting high hydro bills and Im at my wits end!!! My hydro company installed a smart meter in 2012 and since then my hydro bills have gone up up up! For three months I wasnt being charged then I got a bill for $1500 and I cant challenge it I had to pay or I would…

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  • Can An Energy Company Shut Off My Gas?

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    “{COMPANY REMOVED} approached my door last thursday saying that they supply my Enbridge line with gas and that I had to sign a contract in order to keep getting gas sent to my home. My daughter told me that this is a lie. Ive sent a letter to the Ontario government asking for advice but I havent heard back…

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  • Underselling Our Energy Out of Province Affects Us All

    Image Courtesy of FreeDigitalPhotos.net

    I am a young mothers of 2 infants and feel like I have been woken up to the SCAM of government. The Green Energy Act has taken away common sense to everyday Ontarians’ while furthering the divide between Rural and Urban communities in the Province. The rising electricity rates are making it hard for my family and…

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  • How Can I Have My Complaint Heard?

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    “Ive had much bad experiences with my energy company. They keep putting charges on my bill that I didn’t agree to and I call to complain every month. When the man on customer service said they cannot help me, I yelled at him and hung up. What do I do so they hear my complaint and fix this?? Thank…

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  • I’ve Been Charged for a Service I Don’t Want!

    Image Courtesy of FreeDigitalPhotos.net

    “I recently bought a new water heater from {COMPANY REMOVED} and they put a ‘customer protection plan’ on it. I didn’t ask for this and it’s costing me too much each month. I want to cancel it but customer service won’t let me without changing my contract and I’ll have to pay a fee to do it. Damned if…

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  • My Energy Contract Was Renewed And No One Told Me

    addressing-consumer-contract-complaints

    “I got a complaint for your website. I got a contract with {NAME REMOVED} for gas rates that I signed some years ago. It was supposed to be for 5 years then it ends. It’s been two months after the last month they were going to bill me and Im still getting bills with {NAME REMOVED} all over the…

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  • My Bill Has Gone Up, and I Don’t Know Why!

    Image Courtesy of FreeDigitalPhotos.net

    “Dear Ontario Energy Group Consumer Watch,

    I am writing to you because I am concerned that I may have been signed up for something I didn’t want to sign up for. A young man came to my door two months ago and told me he was from my local Union gas. He said he needed to inspect my gas meter…

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  • How Do I File a Complaint About a Salesperson At My Door?

    boss-expressing-complaint-to-employees

    “Hello there! I’m writing your website because I had a salesman from {REMOVED} come to my house just two days after another one from {SAME BUSINESS, REMOVED} also tried to sell me a contract! The first one walked into my house without asking. I told the other one what the first one did, and he wouldn’t give me his…

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  • My Natural Gas Rates Doubled! What Can I Do?

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    “I signed a contract with {REMOVED} about 5 weeks ago. It was for three years and the salesman who sold it to me told me that I was guaranteed 20% off my gas starting next month. Ive given it almost two months and my gas bill is now twice as much!! I called up the company and they said…

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  • Do I Need to Sign a Contract at the Door?

    Image Courtesy of FreeDigitalPhotos.net

    “I was approached at my home by a teenager who said he worked for {NAME REMOVED}. It was early March so the weather was cold and I let him inside to warm up for a bit.

    He gave me a sales pitch and said I had to sign a form to let his boss know he visited this house. I…

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  • What Can I do to Report a False Representative?

    Image Courtesy of FreeDigitalPhotos.net

    “Dear Ontario Energy Group, Last month i had a visit from a salesperson saying they represented {REMOVED}. There were two men who called themselves Mike and Brandon. Both were carrying white binders and I could smell alcohol on the both of them. Mike told me they were going around my neighborhood, and reviewing energy contracts to make sure we…

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  • What Happens if I Switch Energy or Gas Providers?

    Image Courtesy of FreeDigitalPhotos.net

    “Hi there.  Last week a woman representing a door-to-door energy sales company came to my home with a contract from {REMOVED}. I believe her offer is genuinely but Ive been with my local utilities for as long as Ive owned my home. So Im writting to ask you: who do I call when if I have a problem with…

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  • When Should I Turn Someone Away From The Door?

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    Turn-Someone-Away-From-The-Door “Hello

    Someone came to my house the other day claiming they were from Ontario hydro. They asked to see my electricity bill and said they could save me 20 dollars off my monthly bills. I didn’t really understand why he was at my door and he didn’t have a card. Did…

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